Ellicottville Kitchen Equipment
P.O. Box 1549
Ellicottville, NY 41731

Oct. 13, 1999

ATTN: Mr. John Karassik

Dear John,

It is long overdue that this letter comes to you with regards to the outstanding service that you have provided to the Canadian division of Red Lobster.

In years past, you have provided us with your expertise in rebuilding the Hobart C-44 dishmachines through an exchange program and have always delivered an "over the top" machine in return.

Recently, your outstanding service has shown through once again with your "drop everything appraoch" when you can possibly lend a hand to help service your clients.

John, your brand of enthusiasm is a notable change and as such I recommend you highly with cohorts and industry associates when this topic comes up in conversation.

My hats off to you and I wish you more continued success in the future in all your efforts.

Sincerely,

Robert Grundy
Manager, Facilities — Darden Restaurants, Canada